Overview
Your customers can request a session via their calendar visible via the Parent Portal. This request can go to the office but it may also be sent directly to you for processing.
If you receive a Session Request notification please be sure to process it in accordance with the following steps and any additional instructions given by your employer.
Article Sections
- Notification
- View the Session For Student Name
- Confirm, Delete or Propose Changes to the Requested Session
- Emails
Notification
1. When a session request is made it will come from the customer associated with a student assigned to you. Customers cannot make requests to a tutor that is not assigned.
2. You will receive an email with the details.
View the Session For Student Name
3. Log into TutorPlace to see the session. A session request will be in your calendar on the date indicated and will be light blue. It will detail the name of the customer making the request and the student wanting the session.
Confirm, Delete or Propose Changes to the Requested Session
4. Press on the session to view information.
5. Press on Actions to see options.
6. Press Make Session and add location and session type to confirm. The customer will be notified.
7. Press Delete Request to deny the requests and the customer will be notified.
8. Press Propose New Date and time to counter offer.
9. Change the date and time to your counter offer and add a note for your customer.
10. Press Send Message to save the requested session at the new date/time and the session in your calendar and the customer's calendar and will be moved to the new date/time and be lilac in color to let you know you have responded to this request.
11. When your customer responds you will be notified by email and the lilac session will have stripes to let you know you need to take action.
12. Press on the request to action. You will also see the customer's response.
13. Process as required. Add selections to the compulsory fields of:
- Session Type
- Location
Add data to non compulsory fields if required:
- Class
- Room
14. Your customer will be notified of all updates automatically.
Emails
15. Automatic emails will be sent to the customer and copy you and the office when a session request is updated.