Overview
Oases contains a simple star rating and feedback system for your customers to rate their tutor.
Article Sections
- To Have in Place
- Activate Rating System
- Customer Actions
- Feedback Results
- Individual Feedback Report
- Staff Rating Report
- Tutor Visibility
To Have in Place
Activated Parent Feedback
Customer Login to access Star Rating Tools
Activate Rating System
1. Turn on Rating system. Go to: Setup > Company > Config Settings > System > Parent Feedback > Yes > Apply Changes.
Customer Actions
2. Via the Customer/Parent login your customer can press on any session in the past 7 days and press the Rate Your Tutor button.
3. They can then give a star rating and add feedback comments.
4. Once rated the Rate Your Tutor button changes to stars and these can be pressed to edit their rating. Edits are allowed for 24 hours from first rating the session.
Feedback Results
5. In the staff record the overall star rating for the staff member, based on an average of all ratings, is displayed above the photo area.
6. Press on the stars to read feedback.
7. If you wish to delete a rating press the trash can.
Feedback Report
8. Create a custom staff report to see all Feedbacks from all sessions.
9. Add at least the following fields to a staff custom report:
First Name, Last Name, Feedback Oases ID, Feedback Session ID, Feedback Customer Name, Feedback Student(s), Feedback Rating, Feedback Comment and Feedback First Submitted.
10. Group by Feedback Oases ID.
11. Sort by Last Name, First Name.
12. Add rule that the Feedback Oases ID is not empty.
13. Add any other rules that might be required. For example the Feedback First Submitted date if wanting to see feedback that has come in during a date range or the Feedback Comment is not empty if wanting to check comments.
14. Press preview to view. Press Save As to name and save your report.
Staff Rating Report
15. Create a custom staff report to see the rating of all Staff members.
16. Add at least the following fields to a staff custom report:
Staff Oases ID, Last Name, First Name and Feedback Overall Rating.
17. Group by Staff Oases ID.
18. Sort by Last Name and First Name.
19. Add a rule of Feedback Overall Rating does not equal N/A.
20. Press Preview to view, press Save As to name your report and save.
Tutor Visibility
21. Tutors cannot view reviews or their rating. The system is anonymous.