Overview
Items to include in your support ticket.
Article Items
GS04. How to submit a Support Ticket
Do Not Report Hearsay
Please do not report hearsay or issues on behalf of another user unless you have seen the problem and can provide an example.
Examples
Always include an example when reporting a problem.
This would include full names with record ID's, session or schedule ID's and all pertinent information for us to see any problem you are having.
Reporting an Issue versus Help with User Errors
If you have made an error with data entry or need help sorting out a problem we can offer Concierge Service help or a Forensic Analysis on certain items. These services will be charged at $12.50 for 15 minutes and you will be asked to agree to the charges before any work begins.