Overview
How students are counted for billing.
Article Sections
Active Students
1. For Tier billing based on billable active students a student is counted as Operationally Active and Billable if they now have or have had at any time during the billing cycle, one of the operationally active codes and are (or were), visible in the student grid when filtered to the default view of Active.
Put simply - Whether the student has or does not have sessions does not influence the status of the student.
Active does not mean they have sessions, it indicates that you have set the record to operationally active. Similarly, a student who finishes tutoring will not be placed to inactive by Oases.
Inactive Students
2. For Tier billing based on billable active students a student is considered Inactive if they have a manually assigned inactive code and are not visible in the student grid unless it is filtered to Inactive.
3. To never be counted for billing a new student must be imported as Inactive or entered with an Inactive code the first time the record is saved.
4. If you enter a new student, save the student, then change the code to Inactive they WILL appear on the billable list.
Active During Billing Cycle
5. A student is counted for billing (billable) if they have been active at any time for any length of time during the billing period. Your Billable Student count may be viewed on your Set Up - My Account page. Press 'details' to see a list of names.
6. Making a student inactive will not remove them from the current billing cycle's billable student count as they were active for a time during the cycle. It will however, remove them from the billable student count for your next billing cycle.
Tier Increases
If your number of active students increases during your billing period and you break through into the next tier you will be billed immediately for the difference between your current tier and the next tier, pro-rated for the remaining days of your billing month.
Example:
Your billing day is the first of the month.
You are currently paying $99.00 for up to 25 students.
On the 15th of the month a 26th student becomes active (even temporarily)
26-50 students is billed at $199.00 per month.
You will be billed a total of $100.00 which is the difference between the $99.00 tier and the $199.00 tier prorated for the number of days left in your billing cycle.
$50.00
Link To
SI11. Active & Inactive Students
OB01. Estimate Your Next Oases Bill
OB02. Manage Your Oases Payment Methods