Overview
Message staff members to display messages in their message center in TutorFirst.
Messages are different to TutorFirst Chat: OT14. TutorFirst Chat
Article Sections
- What Needs to be in Place
- Send a Message
- Send Recipient an Email Copy
- Email Log
- Message Display
- Responding to Messages
What Needs to be in Place
- Recipient must have an active login.
If you need to send an email to all staff members regardless of whether they have a login to TutorFirst please use the Bulk Email Feature instead of Messages.
Send a Message
1. Open the Message Center by pressing the envelope icon top right.
2. Recent messages will show in the pop up, press Message Center to open completely.
3. Press on New Message.
4. Choose your recipients individually by clicking their name in the left hand box. If you want to choose multiple individuals, hold down your Control or Command key and select the required recipients.
You can also choose groups of people using the group commands on the right.
5. Enter message subject.
7. Enter message text.
8. Select Message type:
- Normal - Can be deleted by recipient
- Persistent - Cannot be deleted until a certain date
9. If you chose persistent add date for message to expire.
10. Press Send.
Send Recipient an Email Copy
11. The default setting in TutorFirst is for an email copy of the message to be sent to the recipient. This may be switched on or off in Config Settings in the Email section.
12. You may also adjust the email template used to send this message in: Setup > Other > Template Setup > You Have a Message.
Email Log
13. You can check if an email has been sent to a staff member by checking the email log. Go to: Tools > Reports > Other > Email Log.
Message Display
14. A new message is signaled with a number badge over the message center icon.
15. Press to see the preview.
16. Press Message Center to see full list or press the preview to open that message.
17. The star will empty and the badge will reset. You can refill the star at any time to make the badge refill if required.
Responding to Messages
18. Simply create a new message the same way to respond.
Link To
SU08. Default Emails - Template Set Up.