Overview
If a payment is added to an account but not allocated to an invoice this action may be performed in bulk.
Article Sections
- Un-Allocated or Un-Applied Credits
- Bulk Allocate Credits
- When you Can't Bulk Allocate Unapplied Credits
Un-Allocated or Un-Applied Credits
A) Deposits & Overpayments
If a customer pays you a deposit or overpays an invoice their account will be in credit, this credit will be an un-allocated payment or un-allocated part payment.
B) Not Applied to Invoice
When adding a manual payment failure to select an invoice to be paid will result in an un-allocated payment.
Bulk Allocate Credits
Do not use this method if you carry an advanced deposit on your customers' accounts for the duration of their services.
1. Go to: Financial > Invoicing - Private > Customer tab.
2. Include Inactive if necessary.
3. When any required filtering is complete, check off the records by placing a check in the top box.
4. In the Actions menu select Bulk Allocate Unapplied Credits.
Allocate from Customer Record
5. From the billing tab in a customer record press the Actions menu and select Allocate Unapplied Credits.
When you Can't Bulk Allocate Unapplied Credits
6. If you have issued a refund and added a negative payment to an account, then allocation of unapplied payments must be done manually for that account.
7. Open the payment that is not allocated and choose the invoices to pay with that payment. Keep in mind that a negative payment (which is money you have given back to a customer) cannot be allocated to an invoice as this money is no longer on account.